ARIA and its neighboring properties within Cit圜enter are a joint venture between MGM Resorts International(NYSE: MGM) and Infinity World Development Corp, a subsidiary of Dubai World. Combined with its unparalleled offerings including the luxurious Shops at Crystals and the first-of-its-kind public Fine Art Collection, ARIA introduces a new generation of resort experiences, unlike anything Las Vegas has ever seen. Source: Stayntouch About ARIA Resort & CasinoĪRIA Resort & Casino is a stunning AAA Five Diamond resort on The Strip featuring spectacular amenities, high-end service, premium meeting and convention space, striking architecture and sustainable design. Industry veterans Jos Schaap and Tim Kinsella co-founded StayNTouch Inc. The size, scope and level of service at the resort is unparalleled," said Tim Kinsella, COO/Founder of StayNTouch, "ARIA is on the forefront of offering choice of service to their guests, thus increasing the overall level of service." "We are thrilled to have ARIA as a partner. "By tapping into travelers' mobile mindset, we are giving guests the opportunity to fully control the travel experience by choosing their preferred method of arrival. "Within minutes of turning the system on, we had guests taking advantage of it," McCallum Crawford recalls.
ARIA CHECKOUT UPDATE
Rover Housekeeping™: Via any mobile device (iTouch, tablet, etc), housekeeping/staff has touch optimized user interface for full access to rooms-to-clean lists, room status, guest information and ability to update room status after servicing.Enables staff flexibility to service guests anytime, anywhere. Includes remote key encoding & secure credit card swipe featuring P2P encryption & tokenization. Rover FrontOffice™: Overlays on top of PMS bringing the front office functionality onto a mobile/tablet in a touch/graphic user experience.Review bill, preferences collected, upsell opportunities, and remote key fulfillment. Private labeled, PMS-integrated mobile check-in &/or checkout. Guest-enabled mobile check-in & out via smart phone or desktop. Zest Web™: Enables guest pre-engagement and mobile guest services via mobile web, no app needed.The resort has implemented three StayNTouch cloud-solutions on one platform: In addition to the guest facing online mobile check-in, there is a secondary option where colleagues can check guests in anywhere in the resort via the StayNTouch Rover Solution, a mobile/tablet extension of the hotel's PMS. Encouraging guests to check out via their smartphone has also been a boon to the operations of the resort.
Achieving its goal of improving the check-in experience, the lobby has seen shorter lines. Since rolling out the system in April of 2015, as many as 30% of guests are opting into the ARIA mobile check-in process, equaling up to 700 mobile check-ins per day. "Instead of four to five minutes per check-in, we've been able to take that down to one to two minutes," McCallum Crawford says. While the ultimate goal was to reduce lines, a secondary aim was to lessen the wait time if a guest did decide to check-in at the desk.
"Our goal was to speed up the arrival experience so our guests didn't spend time standing in line instead of starting their stay with us immediately upon arrival," states Shannon McCallum Crawford, Executive Director of Hotel Operations, ARIA.ĪRIA partnered with StayNTouch to roll out its cloud-based mobility platform that offers guests a variety of check-in and checkout options via their smartphone.
This is true whether a guest is arriving at a small hotel or a large 4004-room resort like the ARIA Resort & Casino in Las Vegas. The check-in process has traditionally been a trouble spot for the lodging industry regardless of size or segment.
ARIA CHECKOUT SOFTWARE
StayNTouch Inc., provider of the cloud PMS Mobile Overlay Platform, is pleased to announce the implementation of its hotel software solutions at the AAA Five Diamond ARIA Resort Las Vegas.
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